Aloha James! 🌺 We truly appreciate you sharing your honest feedback, especially as a longtime customer. We’re happy we had the opportunity to speak with you over the phone and provide more information about the difference in feel you may notice at first due to our change in dyeing process, from pigment to reactive dye. We’re also glad we could follow up with you to better understand your concerns and see how we can best assist. Mahalo for giving us the opportunity to connect and address your feedback! 🤙🏼