Refund policy

Guarantee

If for any reason you are not completely satisfied with your purchase from one of our retail stores, our catalog, or from crazyshirts.com, simply return the item(s) with your original receipt. We’ll gladly replace the item or issue a refund based on the details below.

Refund Information

  • Crazy Shirts offers easy, no-hassle, free returns anytime!
  • With a Receipt – Within 90 Days of Purchase:
    • Refunds will be issued to the original form of payment.
    • If your original card is no longer available, a Crazy Shirts electronic gift card will be issued.
    • Please allow 5–7 business days for credits to appear on your account.
  • With a Receipt – After 90 Days:
    • Refunds will be issued in the form of a Crazy Shirts electronic gift card.
  • Without a Receipt:
    • Refunds will be issued as a Crazy Shirts electronic gift card for the current retail value of the returned item(s).
  • Gift Returns:
    • All gift returns are refunded as a Crazy Shirts electronic gift card.

USA Customers:

Want to return an item? Return shipping is on us! Please complete the below steps to generate your pre-paid United States Postal Service (USPS) return label. Note: If you're unable to locate your order, begin your return, or you have any questions, please contact Customer Service.

  • Step 1 Click Start a Return button below
  • Step 2 Enter Order number and email/phone number to locate your order
  • Step 3 Follow the prompts to select the items for return/exchange
  • Step 4 Pack item(s) to be returned in their original condition
  • Step 5 Print the prepaid postage label and ship via United States Postal Service (USPS) at no cost OR use a courier of your choice at your expense

Please Note: Original shipping charges are not refundable. Gift Cards and products marked as final sale are not refundable. Once we receive your return, please allow 5-7 business days for processing. If you would like a replacement item, please contact Customer Service if you need assistance placing a new order.

Start A Return

Returning a package is your responsibility, please keep record of your tracking number.

International Customers:

Want to return an item? Please complete the below steps. Note: If you're unable to locate your order, begin your return, or you have any questions, please contact Customer Service.

  • Step 1 Click Start a Return button below
  • Step 2 Enter Order number and email/phone number to locate your order
  • Step 3 Follow the prompts to select the items for return/exchange
  • Step 4 Pack item(s) to be returned in their original condition
  • Step 5 Ship item(s) using a courier of your choice at your expense

Please Note: Return shipping charges are your responsibility. Original shipping charges are not refundable.  Duties & taxes paid by you are not reimbursable. Gift Cards and products marked as final sale are not refundable. Once we receive your return, please allow 5-7 business days for processing. If you would like a replacement item, please contact Customer Service if you need assistance placing a new order.

Start A Return

Returning a package is your responsibility, please keep record of your tracking number.

For Assistance:

Email & chat service support is available:

    Monday - Friday: 5:00am - 3:00pm HST
    Saturday: 6:00am - 2:00pm HST
    Sunday: Closed

Please call:

    USA & Canada: 1-800-771-2720
    International: (808) 486-1212

FAQ:

Q: USPS sent me my pre-paid return shipping label. Now what?
A: Please print the return shipping label and affix it to the parcel. Keep the tracking number provided and drop your package at a local post office. You can also have it picked up on the next Postal Delivery Day.

Q: Can I schedule a pickup of my return with USPS?
A: Yes. You can use a smart device to scan the QR code on the return label or visit https://tools.usps.com/schedule-pickup-steps.htm to schedule a pickup.

Q: Do I have to pay for a scheduled pickup with USPS?
A: There is no cost if you select "Pick up during regular mail delivery." on Step 3 of scheduling your pickup with USPS. *Any other selection is at your expense.